Refund Policy

The Archive, operated by ArchiveHub, offers a 30-day money-back guarantee. If you are not satisfied with your subscription, you can request a full refund within 30 days of your order date — monthly or yearly.

How to request a refund

Payments are processed by our Merchant of Record, Paddle. To request a refund, visit paddle.net with your order details, or contact our support address shown on your receipt and we will arrange it with Paddle for you. Refunds are returned to the original payment method; timing depends on your bank or card issuer.

Cancelling your subscription

You can cancel at any time and your access continues until the end of the period you have already paid for. Cancelling stops future renewals; it is not by itself a refund request. Renewals after the first 30 days are generally non-refundable, but if a renewal caught you by surprise, tell us — we will look at it in good faith.

Your data

Refunding or cancelling does not delete your records. You can export your entries at any time from the Report page, and you can ask us to delete your account and data — see our Privacy Notice.

Paddle's own refund policy also applies to all orders.